Be careful ordering from "our" sponsor. Purchased power steering lines from them and they sent the wrong ones, and charged me a restocking fee plus shipping...so I'm done with them. Customer service is definately a thing of the past.:mad:

***Admin note*** This is a fast forward to resolution, quote taken from near the end of this long thread...
I was just contacted by Stacey Tucker, after I explained "how things went down" she understood that I did receive the wrong item (she researched all of this) and I should NOT be charged any fees or shipping. She reassured me that they are doing their best to be the best in their field. I FULLY believe her and as this matter is getting resolved, I do NOT want anyone here to allow MY transaction interfere with any purchases you may make with DSE. I believe "at my fault" thats how I started it. I do apologize.I do hope I have not offended anyone by allowing me to "vent" on this post. I believe many of us could learn from this as a positive not a negative. As I continue in this hobby, I will most likely deal with DSE again, may just call Stacey first...(j/k)
Thanks for all the replies, for and against, and to the moderators who allowed this "learning" experience to play out.

Mistakes happen, did you call them and try to work things out? Just because there was a mistake, thats no reason "warn" others about a sponsor. If it had happened more than once I might understand but.... Kyle and Stacy Tucker (owners of DSE) have excellent customer support and go out of their way to help their customers.

You're right, I did try to work it out. I'm "warning" about double and triple checking your order before items ship, because evidently it's not their fault. I haven't seen anyone go out of their way, unless I have to call the owners since "Jason and the sales manager" tell me it costs are for paperwork and such. Believe me I like their stuff, I just can't believe I was done this way. I would understand if it was MY fault in ordering.

Hmm, most mailorder outfits would issue a call tag to pay the freight. They can't survive doing what you say they've done stmeljes. But I've gotten the right stuff from them. Hmm

Maybe its me but I have been active on here and PT.com it would appear to me that many of these companies need to step up their customer support.

check this out...

http://www.camaros.net/forums/showthread.php?t=134713&highlight=DSE+headlight

The best customer service i have had to date is Summit Racing. Top notch! I cannot speak of detroit speed as i have not used them. Good luck.

I have had numerous dealings with Detroit Speed and have never had any problem to the tune of $5000 or so.From tech support to sales never a problem if you call them I am sure they will help they will even help with products the dont sell and I think this would be what Al calls vender bashing just call them.

I am not sure what happened with your deal, but DSE has been one of the best vendors I've ever dealt with, and I've dealt with Kyle and Stacy/crew a lot.

Jody

I have had numerous dealings with Detroit Speed and have never had any problem to the tune of $5000 or so.From tech support to sales never a problem if you call them I am sure they will help they will even help with products the dont sell and I think this would be what Al calls vender bashing just call them.


I am glad you have had a good experience with DSE. :beers::beers:
I dont consider it vendor bashing to speak to ones experience. These forums are a community and members shoud be able to speak to thier experiances and discuss issues. Even those that apply to vendors or sponsors. If I am wrong then I apolgise and will move on. It's the community that make this and other sites a great place to visit and a value to its users owner operatiors. As well as a great place for vendor sponsors to solicit buisness and recieve feedback on thier products and services. It shoud be a give and take.

They have always been great for us also. Recently a customer of ours that bought his DSE subframe through us, hooked up his power steering rack hoses backwards, blew his rack. They sold him a replacment at half price. Pretty nice of them actually. It was completly his fault.

By all means, Im not vendor bashing. Im just saying to members to be careful to doulbe and triple check over the phone orders. I did talk to Jason and his sales manager and was told they have to "charge something to cover paperwork and all" quoted by Jason. What I was sent was p/s hoses for a 82 and up p/s and I have a 69 and even on my invoice it says 69. Like Im saying customer service is not as good as I expected it would be, that is the sole purpose of this post. I feel they should of taken back the item (sealed) because I could tell it wouldnt fit, credited me fully with shipping both ways, but Im charged 20% restocking fee, shipping and shipping back and I think thats BS. So, I believe I have to let guys here know to be careful. I do think they have good products, just customer service needs major help.

There must be more to this story that you're not telling!:yes:.....There are two sides to every story and we haven't heard from the other side!.....I find it hard to believe that they sent you the wrong part and to actually charge a restocking and shipping fee is insane!:mad:.....If they are indeed at fault then they should reimburse you the return shipping charge and either refund your money, upon your request, or send you the correct part for your application!....Thanks for the heads up, if this is really how it went down!:thumbsup:

Thats the PURPOSE of this post. This is how it went down, something I would not expect. That is why I started this post. I was sent the wrong item, and Im out of pocket!!

I can understand mistakes happening, but can not understand being forced to foot the bill for their mistake, and I think thats where this was coming from. If the invoice states 69, and the item label states part is for an 82 thats a clerical error, and they should eat the cost associated with this return. Why should he PAY for the cost of doing paperwork that if done correctly the 1st time would not needed to be done over?

When I screw up or anyone who works for me does, then I have to foot the bill if I want return customers, etc... I file it under "the Cost of doing business".

It's always sad to see small co's who earn great names, and then get big faster than they can handle the growth. Something usually suffers and it is usually the customer.

Thats the PURPOSE of this post. This is how it went down, something I would not expect. That is why I started this post. I was sent the wrong item, and Im out of pocket!!



Alrighty then!!.....Thanks for the heads up and rest assured, I will never deal with this company!:noway:

Thats the PURPOSE of this post. This is how it went down, something I would not expect. That is why I started this post. I was sent the wrong item, and Im out of pocket!!
If that is really how it "went down" as you say I would call, or email, and ask to speak with Kyle or Stacey. There are extremely customer focus and if things happened as you described I sure they will make it right.

Will do, first thing tomorrow. Maybe that would restore my faith in them

Would it be too much trouble to post a photo of the invoice on all the shipments ? I don't doubt you at all. And if it went down the way you described it that is BS. I just had one of the big time vendors on the Lateral G web site screw me over huge. Had my car for almost 6 months when they said it would take 3 to 4 weeks and when I got my car back you would not believe how screwed the car was. They fixed everything but in the end they never really accepted responsibility by saying , " hey , I'm sorry for screwing your car up " instead it was always " gee we really don't see how that could have happened " Like I tried to scam them . Dreamweaver here on TC witnessed the whole thing . But if I posted what went down no one would believe it . In the end my car is back and it is still screwed up.
I just think that it would give huge credibility if everyone can see the invoice showing a 69 item ordered a new invoice with the restocking fee and yet the same , but correct this time,69 item being sent back ... and then something showing the restock fee etc.

Would it be too much trouble to post a photo of the invoice on all the shipments ? I don't doubt you at all. And if it went down the way you described it that is BS. I just had one of the big time vendors on the Lateral G web site screw me over huge. Had my car for almost 6 months when they said it would take 3 to 4 weeks and when I got my car back you would not believe how screwed the car was. They fixed everything but in the end they never really accepted responsibility by saying , " hey , I'm sorry for screwing your car up " instead it was always " gee we really don't see how that could have happened " Like I tried to scam them . Dreamweaver here on TC witnessed the whole thing . But if I posted what went down no one would believe it . In the end my car is back and it is still screwed up.
I just think that it would give huge credibility if everyone can see the invoice showing a 69 item ordered a new invoice with the restocking fee and yet the same , but correct this time,69 item being sent back ... and then something showing the restock fee etc.

I packaged the invoice with my rga # on it so ,Ill pull it out and see if I can post it. The item number I was sent was #091201 its for late GM gear box, when I have early GM and the lines are very short. I doubt they send me a invoice with the restocking fee, they'll probably just credit my credit card part of the monies back. Will see

Credit to the moderators here for letting this air out. I would bet lunch that when the higher ups @ DSE hear the story they will straighnten it out. Partially I am sure to the visability that these discussions bring on issues like this.. Thanks Again Mods for being true to your User members. Other sites will shut these discussions down and delete them shortly after that.... It doesnt take a rocket scientist to put why together...

Thanks Again to the Mods for being true to the Users!

Yep, my similar post on Pro-Touring was shut down right away. I guess its because that particular moderator is getting the "Motavitor" Camaro parts from DSE.

Yep, my similar post on Pro-Touring was shut down right away. I guess its because that particular moderator is getting the "Motavitor" Camaro parts from DSE.

That would be a completely wrong assumtion. In fact, we just ordered the only DSE parts going on the car yesterday, Mini Tubs and frame connectors. And there is NO sponsorship from DSE on motiv8tr.

If this thread spirals off topic about other boards/mod's then do not expect to see the thread open for long. It's one thing to express a grievance about a situation, but soon as we de-evolve into flinging poo then the point is lost and people just start venting etc.... use a little tact and things dont go south right off the bat.

I am a manufacture and own a small business and understand your frustration. I am in no way defending either side, but sometimes you need to do this first before saying how horrible they are on customer service. It could just be a misunderstanding especially if you ordered from one person and another is taking care of your return.

"If that is really how it "went down" as you say I would call, or email, and ask to speak with Kyle or Stacey. There are extremely customer focus and if things happened as you described I sure they will make it right."

"Will do, first thing tomorrow. Maybe that would restore my faith in them"

If they are a good company, witch in my experiences with them they have been overly helpful. I doubt they want to loose a customer over what amounts to peanuts. Also, when you post something like this they may loose more business. Its a small world

Even though you didn't mean to "bash" them and just wanted to warn others about checking their order, it struck me differently. Next time, I would try to solve the problem by talking with someone able to make a higher decision and if that doesn't get you satisfied then make your post.

I generally take the position of being the antagonist or for lack of better terms the devils advocate. Frequently my intent is to draw attention to a situation such that the community (in thas case the camaro cummunity) can discuss openly. It seems to me that any attempt to discuss disatisfaction with any situation invloving a sponsor or vendor causes discussions to get locked on some boards. It seems of late that any mention of an issue results in a rash of posts. Not from the commuinty @ large but from folks who have a buisness or personal relationship with the parties being discussed.
I beleve all parties are keenly aware of the power of these sites and google search ect. In the 21st century communities like this one and others have become the epicenter of discussion.
It is my personal belief that these dialogs shoud be encouraged both sides shoud have the same oppertunity to air there side of the situation. Everyone else shoud just let it happen..

just my .02

Someone at some point will always have a bad experience with a vendor. No company is perfect. Whether it's because of parts on back order or damage in shipping the law of averages will always prevail. I have dealt with DSE on a part that they forgot to ship... I had gotten a call a few days after I placed the order from someone in customer service letting me know what happened so I forgave them and eventually I received the part in the mail. I do not care for their return policy though... I do not like doing business with companies that charge a restocking fee. We spend enough money as it is.....Just another way to pass along fees to the customer.

I do not mean to "sling poo poo" towards DSE, I believe I have though, which I apologize. This has really gotten me steamed at times. When I called to get RGA and asked about the charges, Jason talked to his sales manager, and told me that have to charge something for paperwork and all (as previous posted) so I felt the buck stopped there.I have only dealt with ONE person, for those who ask. I wouldn't think that I would have to call the owner to get things right..they did send the wrong part to begin with..but Im trying to get a hold of them now, if they call back. I started this post to help others not go through what I am at this time, because many here have helped me along the way.

I do not mean to "sling poo poo" towards DSE, I believe I have though, which I apologize. This has really gotten me steamed at times. When I called to get RGA and asked about the charges, Jason talked to his sales manager, and told me that have to charge something for paperwork and all (as previous posted) so I felt the buck stopped there.I have only dealt with ONE person, for those who ask. I wouldn't think that I would have to call the owner to get things right..they did send the wrong part to begin with..but Im trying to get a hold of them now, if they call back. I started this post to help others not go through what I am at this time, because many here have helped me along the way.


Thank YOU!:thumbsup:

This really sounds like the end of the world. Call and talk to Mark the sales manager and I bet it's taken care of in 5 minutes. Nothing but positive experiences with the whole company.

I do not mean to "sling poo poo" towards DSE, I believe I have though, which I apologize. This has really gotten me steamed at times. When I called to get RGA and asked about the charges, Jason talked to his sales manager, and told me that have to charge something for paperwork and all (as previous posted) so I felt the buck stopped there.I have only dealt with ONE person, for those who ask. I wouldn't think that I would have to call the owner to get things right..they did send the wrong part to begin with..but Im trying to get a hold of them now, if they call back. I started this post to help others not go through what I am at this time, because many here have helped me along the way.Is this the reply you got today when you called, or was this the original response you got before you started this thread?

Is this the reply you got today when you called, or was this the original response you got before you started this thread?

These are the original statements from the beginning, I haven't spoke to anyone yet, they were suppose to call me back today. I spoke with our moderator Mr. Al and found out DSE is NOT one of this sites sponsors. I totally thought they were. I do apologize if I have affended anyone, except DSE concerning this bad transaction, but I believe I should NOT have to be out almost 40 bucks for someone elses mistakes. I did NOT give DSE the option of sending correct parts, just refund so I think thats why Im being charged. I don't see Mark helping, I believe he told Jason while I was on the phone, that I would have to pay 10 % restock plus the shipping charges both ways.

...I did NOT give DSE the option of sending correct parts, just refund so I think thats why Im being charged.You didn't mention this is your original post.

Others may not agree with me, but IF YOU did not give DSE the option to send the correct part, then basically you are returning an item and you would be required to pay shipping (both ways) & a restocking fees would apply, regardless of whether it was the correct part or not. Did you end up using your old power steering lines, or get some new ones from someone else.

i understand why you were charge shipping ect. you did not give them a chance to correct their mistake,so it is as if you returned the part you ordered.thats just the way things are done.

Like said before me: No offense, but I think the following line negates the whole matter.

"I did NOT give DSE the option of sending correct parts, just refund so I think thats why Im being charged."

It is one thing to share a customer service horror story, but you did not give them the chance to do customer service and came on here and vented unjustly. Some of us backed you and some backed DSE, while others just read on. But in the end there is always some little piece of information EXCLUDED that changes the context and this was it for me on this thread.

Like said before me: No offense, but I think the following line negates the whole matter.

"I did NOT give DSE the option of sending correct parts, just refund so I think thats why Im being charged."

It is one thing to share a customer service horror story, but you did not give them the chance to do customer service and came on here and vented unjustly. Some of us backed you and some backed DSE, while others just read on. But in the end there is always some little piece of information EXCLUDED that changes the context and this was it for me on this thread.

So here I am Johhny car guy. I order parts from DSE or any other vendor. They send me the wrong part! It it clear they they made a mistake.... I had plans to say go to a show or whatever.... So I look to other sources for the part get it on the car and move on. Good customer relations and buisness practice would be to offer to fix the situation with no cost to the customer. A fix in my mind would be a full refund with no cost to the customer if they had already gotten the part elsewhere.
:beers:

I do not see a restocking fee on returns as bad business. Nor Do I see you paying your shipping cost on returns. These are not the same situation as Exchanges in my eyes.

This thread was not full disclosure is my point. Had he inititially stated that he did not want a new piece sent out but merely a refund then how people approached this thread would of been different for the most part.

Heres an example of a situation that could/does go down.
Guy orders part from co A and then finds same part at co B for less, so he buys that part and when part from co A arrives decides to ship it back and says its wrong part, etc... So co A has to eat the cost of shipping, and depending on their stock level a potential loss in sales to someone who may of really wanted that part, etc...

/shrug

I do not see a restocking fee on returns as bad business. Nor Do I see you paying your shipping cost on returns. These are not the same situation as Exchanges in my eyes.

This thread was not full disclosure is my point. Had he inititially stated that he did not want a new piece sent out but merely a refund then how people approached this thread would of been different for the most part.

Heres an example of a situation that could/does go down.
Guy orders part from co A and then finds same part at co B for less, so he buys that part and when part from co A arrives decides to ship it back and says its wrong part, etc... So co A has to eat the cost of shipping, and depending on their stock level a potential loss in sales to someone who may of really wanted that part, etc...

/shrug


Thier are certianly senarios were the customer could be a bad customer and try to do things as you suggest above. In those cases your right they should be discouraged from doing so, One method is a restocking fee. IN this case the siuation is no like that. You may be missing the core of the issue here.
Detroit Speed Shipped him the WRONG Part. They made the error. Asking the customer to absorb any cost associated with that mistake is not good buisness.
In addition I dont believe anyone was trying to be elusive hiding details in an effort to gather support for their cause. .. Why not??? Beacuse the detial that your clinging to makes do differance. Detrit Speed Sent him the wrong part.. he got one somewehere else. That doesnt change the fact that they Sent him the wrong freaking part!

"They made the error. Asking the customer to absorb any cost associated with that mistake is not good buisness."

True they messed up, but he did not give them a chance o replace it, so he limited their ability to provide customer support and only left them with the return choice. Regardless of any error, etc... when you take away the sellers ability to correct the issue via replacement item and only want a refund.. then you foot the shipping cost for sending it back to them. They are not the only co. that operates like this.

This thread led it to sound like DSE was not willing to make good their error with out charging him to return it. So one could only assume he was trying to get a replacmenet part, and that did raise issues on charging postage on a replacement item. The situation is not what it originally seemed and does play a part in the decision by DSE.

Jeff I think you and I are on the same page. Both side could have done things better.
Where we differ is that you believe the customer and the seller are have equal ownership where I do not. I believe Detroit Speed owns more of it beasue they are the providor and stm is the customer. As such they shoud make it right. Having him incure any $$ out of pocket for thier mistake is simply wrong.

Did you consider that he may have gotten the item elsewhere but paid MORE? Or the fact that he may miss an oppertunity with the car (show or cruise night out with the family) if he waited for DSE to ship a new one? If I were DSE and were serious about customer satisfaction I would have overnighted him the part he ordered. Or @ least offered that to him insted of what they did offer which in my mind was lame.

They charge a serious permium for their parts they shoud back that up with superior services.

Just my .02

"They made the error. Asking the customer to absorb any cost associated with that mistake is not good buisness."

True they messed up, but he did not give them a chance o replace it, so he limited their ability to provide customer support and only left them with the return choice. Regardless of any error, etc... when you take away the sellers ability to correct the issue via replacement item and only want a refund.. then you foot the shipping cost for sending it back to them. They are not the only co. that operates like this.

This thread led it to sound like DSE was not willing to make good their error with out charging him to return it. So one could only assume he was trying to get a replacmenet part, and that did raise issues on charging postage on a replacement item. The situation is not what it originally seemed and does play a part in the decision by DSE.
Well said! DSE is not the only company that has these return policies in place. Once stm limited DSE's options to right this, it becomes a "return", so restocking fees & shipping charges are on him.

I figured there was more to this story that the dude wasn't telling us!!:yes::mad:

I figured there was more to this story that the dude wasn't telling us!!:yes::mad:

I totally agree with XlexusTech, I should not be charged for their mistakes. I did not "hide" this Badbird, I stated to DSE this was the wrong item, and wanted to return it..PERIOD. When I said I didnt give them a chance to give me a different item, is because I felt I was NOT dealing with someone on the phone who had any idea the difference in parts. Companies should take back items they ship in THEIR error at THEIR costs. Jason had FULLY be told this was the wrong item. AFTER THAT is when I was told about the fees. He did not say anything to the effect "let me ship you the right ones", if that was said and I REFUSED, THEN I would agree the fees would apply. So, in conversation...Hello, this is SM and I need to return item I was shipped, They do not fit my 69, the item label even says 82 and up GM. "ok, let me get u a RGA number, then the story about the fees..." thats how it went. I should of stated DSE didnt give me the option, but the comment I made was like I said I didnt think I was dealing with anyone with any automobile knowledge. I should have chose my typed words better it was 230am when I got in and posted.

I did not "hide" this Badbird, I stated to DSE this was the wrong item, and wanted to return it..PERIOD.IF this is what you told them, then you did not give DSE a chance to make it right. I wish you luck on getting this resolved.

You should not have to pay for their mistake, period. I'm in the auto repair business. When a supplier sends me a wrong part and the mistake is theirs, I don't and wouldn't pay any return fees or shipping. It was the suppliers mistake from the start and they should and always do eat it. DSE was given the chance to complete an easy task, that is of sending some lines for a 69 but sent something different. That was their mistake, not the buyers. The original poster then has the option of letting them send the right parts or canceling the order being that they have inconvenienced him. There could be many legitimate reasons for canceling the order at this time. One could be that he is on a time restriction and has to resort to something else. Another reason could be that he just totally lost faith in them being that they couldn't fill a simple order without a mistake. And yes, I do make mistakes. But I always try to make it right no matter if I loose or keep the customer. I think that should be expected in anyone that is in business. Some call it customer service, I call it showing your character. If they have good customer service, he would never have had to write this rant. It was after all their mistake, and they should take care of it. That is just good business.

As such they shoud make it right. Having him incure any $$ out of pocket for thier mistake is simply wrong.

If I were DSE and were serious about customer satisfaction I would have overnighted him the part he ordered. Or @ least offered that to him insted of what they did offer which in my mind was lame.

They charge a serious permium for their parts they shoud back that up with superior services.

Just my .02
Times two
Jeff (too)

Thank you OldRocker, I totally agree. Im a contractor and I spell out EVERYTHING so there are no questions. Ive made PLENTY of mistakes, some that costs me, but in the end I have had numerous repeating customers. I guess I look at this as customer service because 9 out of 10 the complaints are much $$ smaller than the total. Even on my invoice it states a 20% restock fee on returns. Im ok with that, IF I just didnt want it, but my invoice even says 69 Camaro and the part is 82 and up GM. So everyone knows, there was NO OFFER, just got me the RGA#. I still dont think I was dealing with someone who could understand the difference in the parts, just a phone jockey.

Thank you OldRocker, I totally agree. Im a contractor and I spell out EVERYTHING so there are no questions. Ive made PLENTY of mistakes, some that costs me, but in the end I have had numerous repeating customers. I guess I look at this as customer service because 9 out of 10 the complaints are much $$ smaller than the total. Even on my invoice it states a 20% restock fee on returns. Im ok with that, IF I just didnt want it, but my invoice even says 69 Camaro and the part is 82 and up GM. So everyone knows, there was NO OFFER, just got me the RGA#. I still dont think I was dealing with someone who could understand the difference in the parts, just a phone jockey.

Kyle is aware of the issue. They're going 90 mph right now heading to Pleasanton this weekend. Give him a bit, he'll find out what's going on. They really are a class company, I do not know what happened in your case.

Jody

If a part for a 69 Camaro was ordered and the part received states 82 and up... that is the end of the story. Correct part reshipped or not, the buyer made no mistake, the seller/ shipper did. Should be a full refund. I'm sure they will straighten out the situation but it should have never gone this far.
Wrong part ordered... shipping and restock charge fine.
Wrong part shipped... no shipping no restock fee. Plain bad business practice.

While i have no issue with restock fee's & such and that is the basis of my position, I have to waffle some now. I just checked DSE site and did Google on DSE & their return policy/restock, etc... and found nothing.

I do believe if your going to have restock fees, etc... that some place where you order from (catalog/online) such information should be accessible before the purchase is made. I do not agree with disclosure after the fact, so I am willing to give up my position on the matter.

:thumbsup:Kyle is aware of the issue. They're going 90 mph right now heading to Pleasanton this weekend. Give him a bit, he'll find out what's going on. They really are a class company, I do not know what happened in your case.

Jody


:hurray::thumbsup::beers: Thanks Jody for helping out a member your awesome. Somtimes just getting the info infront of the right people is the key.

That is why this site is such a great place. Thanks to all the Mods Al Jody ect for letting this Air out Insted of just crushing it.
People in the coummunity do Beinfit from these dialogs !!! :thumbsup:

Detroit Speed is to high priced for me to buy from.:yes:

I was just contacted by Stacey Tucker, after I explained "how things went down" she understood that I did receive the wrong item (she researched all of this) and I should NOT be charged any fees or shipping. She reassured me that they are doing their best to be the best in their field. I FULLY believe her and as this matter is getting resolved, I do NOT want anyone here to allow MY transaction interfere with any purchases you may make with DSE. I believe "at my fault" thats how I started it. I do apologize.I do hope I have not offended anyone by allowing me to "vent" on this post. I believe many of us could learn from this as a positive not a negative. As I continue in this hobby, I will most likely deal with DSE again, may just call Stacey first...(j/k)
Thanks for all the replies, for and against, and to the moderators who allowed this "learning" experience to play out.

Glad you got it worked out.

I like to buy my Camaro parts at Walmart ,they also except AARP discount :noway:,JK ,but I have been following along ,things happen ,if you get the wrong part s/b no restock or shipping cost to the customer ,but I have returned parts I did not use or need and didn't have a prob with them fee's from Rick's Happy motoring

:thumbsup: Glad to hear things worked out!!

I just want to point somthing out. If it were not for this board he would have been banging his head against the wall. DSE would have lost a customer and many more within listening distance. All beacuse of a simple misunderstanding.

This is a power of these groups that needs to be noticed. Many peole use them for their advantage, to taget market, get deep discounts on parts and services and a host of other goodies. It's just the way buisness is.
The community benifits from peer to peer so its a win win.
That is why its good to let these things live and not crush them before the come to a resolution.
Thanks to the Mods!

Just my .02

I think I predicted to someone a kiss and make up session before this was over . I wish the other predictions I have made were as accurate :) Bottom line is you have a hobbyist on one end and a company , who I believe , is committed to the hobby/hobbyist long term on the other end. There was no doubt in my mind this would play out the right way.

I just want to point somthing out. If it were not for this board he would have been banging his head against the wall. DSE would have lost a customer and many more within listening distance. All beacuse of a simple misunderstanding.

This is a power of these groups that needs to be noticed. Many peole use them for their advantage, to taget market, get deep discounts on parts and services and a host of other goodies. It's just the way buisness is.
The community benifits from peer to peer so its a win win.
That is why its good to let these things live and not crush them before the come to a resolution.
Thanks to the Mods!

Just my .02

I wish the pro-touring post wasnt closed so I may reply to the outcome as well, but different moderators....

I just want to point somthing out. If it were not for this board he would hae been banging his head against the wall. DSE would have lost a customer and many more withing listening distance. All becuse of a simple misunderstanding.

Ite the power of these groups that need to be noticed. Many peole use them for their advantage, to taget market, get deep discounts on parts andd services and a host of other goodies. It just the way buisness is.
The community benifits from peer to peer so its a win win.
That is why its good to let these things live and no crush them before the come to a resolution.
Thanks to the Mods!

Just my .02


This can work both ways and that is why we are so cautious about this type of thread. Indeed it may have helped the OP with a happy resolution but I see no reason the same resolution wouldn't be reachable by the OP had he just kept at the escalation until he reached the top dog...

Where a thread like this, even with a positive resolution get sticky is how many only read the early comments as they passed through and didn't follow the thread to the end. Our forums are picked up by the search engines and the guest reader to member ratio is always at least 3 to 1 and with 1360 views to 58 posts that's a lot of potential customers or lost customers... We can only hope that more readers followed up to the end.

As for the closed PT thread, it would be better it be removed than closed if they were trying limit damage, closing a thread before resolution leaves the story in an incomplete state. Maybe the OP can ask the Mods there to open the thread for a final posting putting closure to the issue. Every Admin and Mod has their own approach so respect their decisions but it wouldn't hurt to ask...

This can work both ways and that is why we are so cautious about this type of thread. Indeed it may have helped the OP with a happy resolution but I see no reason the same resolution wouldn't be reachable by the OP had he just kept at the escalation until he reached the top dog...


Buttt... This site evens the playing field and puts added pressure on the supplier to do the right thing. Yes Google seach is powerful I was using DSE instead of the full name to keep this post away from google.

As for the closed PT thread, it would be better it be removed than closed if they were trying limit damage, closing a thread before resolution leaves the story in an incomplete state...

This one is quite interesting I glanced through a large volume of posts on that site looking for any pattern to locked threads. It made me curious .....

I haven't looked but the OP stated closed so I assumed it was and not deleted... As well I didn't try a google search, but see camaros.net and other forums threads quite often.

My reasons for posting are to highlight there is a down side as well as an up side and that is why we are so cautious here at TC.

After reading all the posts on this thread, it seems to me the owners of DSE need to "re-educate" their employees on their customer service policies. I agree with others in thanking the mods in letting this thread play out. :yes: Kevin

"OP" ?

Sorry, I don't know what that abbreviation stands for.........

Edit: Original Poster?

"OP" ?

Sorry, I don't know what that abbreviation stands for.........

Edit: Original Poster?

Original Poster

After reading all the posts on this thread, it seems to me the owners of DSE need to "re-educate" their employees on their customer service policies. I agree with others in thanking the mods in letting this thread play out. :yes: Kevin

Mrs. Stacey quoted this to me exactly, her husband(owner of DSE) took this situation as education to their employees.

As for the closed PT thread, it would be better it be removed than closed if they were trying limit damage, closing a thread before resolution leaves the story in an incomplete state. Maybe the OP can ask the Mods there to open the thread for a final posting putting closure to the issue. Every Admin and Mod has their own approach so respect their decisions but it wouldn't hurt to ask...[/QUOTE]

I sent a PM to the admin. it was closed not deleted, I explained the outcome, so hopefully he'll open it so I may tell the outcome. Im still thankful I was able to get this worked out, but especially to all those here, for their opinions,critisms, and general comments.

Yes they might have higher prices but they are listening to the customer/customers. Every road has some pot holes, some get filled and smoothed over faster than others. I belive DSE makes an effort to have a smooth transaction and happy customers, even if it takes a little work. That's what "GOOD" business is all about. Try getting that service on E-Bay for instance.

Threads like this is good for everyone, but it should be edited in the first post so that everyone can see that the problem is solved and no hard feelings remains.

Edit should be done by the original poster or by moderators, it is important that someone do that.

In the software programming forums this is common practise, all solved problems are marked with "Solved"


Jan

Threads like this is good for everyone, but it should be edited in the first post so that everyone can see that the problem is solved and no hard feelings remains.

Edit should be done by the original poster or by moderators, it is important that someone do that.

In the software programming forums this is common practise, all solved problems are marked with "Solved"


Jan
That's a good idea.

Threads like this is good for everyone, but it should be edited in the first post so that everyone can see that the problem is solved and no hard feelings remains.

Edit should be done by the original poster or by moderators, it is important that someone do that.

In the software programming forums this is common practise, all solved problems are marked with "Solved"


Jan

I TOTALLY agree, but it won't let me edit it. Any ideas

Taken care of... :thumbsup:

Dennis, Thank you. Couldn't done better myself.:yes:

:mad::(Hey Joe Harrison - funny that you should talk about "good business," your "$50 worth of tune up parts" on the Datsun 510 you sold me has now escalated to nearly $1000. I should've backed out on buying a car from you when I first caught you lying on these blogs back in February. I don't even know what a VG30 turbo engine is,the seats are not in great condition (you covered the rip on the back seat with a cover for the photos), and I would go on but that would take too much time. The worst part is undoing all of the damage that you have done to this car, because you weren't forthright from the beginning. I have trouble believing anything that you say on these blogs...by the way, thanks for sending the car with nothing but water in the radiator - that's awesome for a Cleveland February. I trusted you and now I'm paying for it...there's your "good business."
~Nickel and dimed by Cruiser

:boxing: