ept000
Dec 21st, 05, 10:56 PM
This is a posting by Mrs. ept000 regarding one of Eric's Christmas presents.....
I want to let all of you know of the experience that I had last week with Jeff at Classic Chevy 5 Speed.
I called Classic Chevy 5 Speed last Wednesday afternoon, December 14th, and spoke with Jeff. When I called, Jeff was on another call and said that he would call me back. Okay. I really didn't think he would and that I would have to call back and go through that whole song and dance.... However, he did call back -- and it was in under 10 minutes!!! First major indicator that I'm dealing with an awesome company. Jeff was great to deal with. I had a print out listing the transmission that my husband wanted for Christmas (yes, he is spoiled....) but he hadn't indicated which one of the three he wanted. Oh goody, I get to guess.
So after a good 30 or more minutes on the phone with Jeff asking me various questions (some of the answers I knew, most I didn't - tire size? gear ratio? whatever...) we narrowed it down to the TKO 600 as the right transmission and I placed a tentative order. I told Jeff that I wanted to verify some information before I finalized the order, so I called Eric and said "Without asking why, what is...."
SIDE NOTE: Eric had talked to Scott from CC5S a month or so ago (who, by the way, had called in response to an e-mail request for information and spent 20 minutes on the phone answering all sorts of other related questions) and determined he needed the TKO 600 Road Race transmission. Eric was so impressed that a company would call him back and spend a large chunk of time answering these incredibly technical questions that he told me about it!! Who says the art of conversation is lost???? Anyway...
I called Jeff back to tell him we were off only slightly on the order. Jeff made the change and we were done (thanks to the VISA gods). I asked if the transmission would be here by Christmas and Jeff said that it should be there by the 23rd. Cool. However, here is the kicker, when we came home last Friday, the 16th, guess what was waiting on the front porch....Yes that's right a new transmission!! I made Eric help me carry the boxes in and no I'm not wrapping them. Well, maybe a bow.
I want to say thank you to Jeff and the staff at Classic Chevy 5 Speed for:
1) helping my figure out what I wanted to buy and not making me feel like an idiot because I didn't have all the information needed
2) letting me place a tentative order and then change the order
3) their outstanding customer service for getting the transmission here a week early
I would recommend them in a heartbeat.
Merry Christmas!!
Norine
I want to let all of you know of the experience that I had last week with Jeff at Classic Chevy 5 Speed.
I called Classic Chevy 5 Speed last Wednesday afternoon, December 14th, and spoke with Jeff. When I called, Jeff was on another call and said that he would call me back. Okay. I really didn't think he would and that I would have to call back and go through that whole song and dance.... However, he did call back -- and it was in under 10 minutes!!! First major indicator that I'm dealing with an awesome company. Jeff was great to deal with. I had a print out listing the transmission that my husband wanted for Christmas (yes, he is spoiled....) but he hadn't indicated which one of the three he wanted. Oh goody, I get to guess.
So after a good 30 or more minutes on the phone with Jeff asking me various questions (some of the answers I knew, most I didn't - tire size? gear ratio? whatever...) we narrowed it down to the TKO 600 as the right transmission and I placed a tentative order. I told Jeff that I wanted to verify some information before I finalized the order, so I called Eric and said "Without asking why, what is...."
SIDE NOTE: Eric had talked to Scott from CC5S a month or so ago (who, by the way, had called in response to an e-mail request for information and spent 20 minutes on the phone answering all sorts of other related questions) and determined he needed the TKO 600 Road Race transmission. Eric was so impressed that a company would call him back and spend a large chunk of time answering these incredibly technical questions that he told me about it!! Who says the art of conversation is lost???? Anyway...
I called Jeff back to tell him we were off only slightly on the order. Jeff made the change and we were done (thanks to the VISA gods). I asked if the transmission would be here by Christmas and Jeff said that it should be there by the 23rd. Cool. However, here is the kicker, when we came home last Friday, the 16th, guess what was waiting on the front porch....Yes that's right a new transmission!! I made Eric help me carry the boxes in and no I'm not wrapping them. Well, maybe a bow.
I want to say thank you to Jeff and the staff at Classic Chevy 5 Speed for:
1) helping my figure out what I wanted to buy and not making me feel like an idiot because I didn't have all the information needed
2) letting me place a tentative order and then change the order
3) their outstanding customer service for getting the transmission here a week early
I would recommend them in a heartbeat.
Merry Christmas!!
Norine