I'm on Earthlink on the west coast, and have at times, had difficulty in getting pages up in a timely manner. When calling tech, I get no problems, but it happens with both my laptop, which I am on now, and my big PC.
I could believe for a little bit, it being my computer, but both, no, I don't think so.
I literally have to disconnect then reconnect to Earthlink to get the thing going. Same connect speed is shown, just as if the connection is asleep or something. Other times, everything flat hauls butt and smokes fast. Who knows.
My computer friend says it is in Earthlink's computers I dial into, but they say no. When it gets real bad, he calls tech and they get it fixed on their end until they mess with something in their end again. Something about Earthlink servers being real friendly twords 3-com modems, and not at all twords Zoom.