I figure that AR deserves to have me update this
. I started this thread on Oct 25th, and today is Dec 17th.
As of today, I still have not received a replacement for the one rear 17x9.5" wheel that came bent. To clarify, they promised to replace this wheel within 4 days! 2 & 1/2 wks later, I received the wheel....in a box by itself..not packing inside...no protection...and bent from UPS's daily handling. Not
But hey, 3 bad experiences in a row aren't bad, right? After all, they promised my local dealer (the guys having to put up with this crap and are embarrassed by it to some degree) to get another wheel out within 4 days. In fact, they said it was coming out of KC and would arrive in 4 days. Um...that was promised before Thanksgiving
American Racing is a joke. I love my wheels...I think they make great products overall...but their customer service is beyond pathetic. Keep in mind that it's a local, but large chain tire/wheel dealer they've been screwing with (and of course, me, ultimately).
Fwiw, the "bad" wheel was initially balanced and I have no noticeable vibration from it (thank goodness!), and I'm not exactly sweating over it for this very reason, and know very well I'll eventually get it.
1. They set me a badly flawed set of BC's (they said they had no control over QC...cool). They apologize and promise to expedite the new ones.
2. They send me a new set of AR TTII's almost 3wks past promise date, and one wheel had a lot of bend in it. They promise to expedite in 4 days.
3. Almost 3wks later, the "new" wheel arrives....bent like hell from non-existent packaging. They apologize profusely...again....and promise to expedite another wheel within 4 days....again.
4. It's been over 2mths since this started...I still don't have a good wheel.
Thank you for letting me share