DriverzInc is very good, you just have to stay on top of them. I think they are a small shop and get overwhelmed at times like a lot of the other small shops on here. Jon and Justin are both very knowledgable and they have great prices. I have gotten tires, wheels and brakes from them.
If they don't respond to PM's or e-mails, give them a call. If they owe you money, they'll refund it. I can't imagine they would rather have bad press than hold onto someone's money.
Exactly. A customer actually emailed me this just today.
We're so swamped over here, and we're a Father, Son, and two part time employee business. Not to say we don't care about our customers, but in an industry (wheel biz) where profit margins are sub 20%, the only way to stay afloat is to try an do high volume, and keep it high. (Yeah, stupid right? Profit margin in wheels has greatly declined over the past 3 years with the rise of internet jockeys selling from their living room with ZERO overhead, but I digress). We're lucky to still be kicking and screaming, but sometimes the littlest of things fall through the cracks.. like a lug nut or two, or sometimes the wrong email gets typed into UPS for tracking info, because I'm typing like a rapped ape at 5:30 in the afternoon while the UPS driver is staring over my shoulder tapping his foot as if to say "lets go!".
If you need something, or we dropped the ball on a lug nut, or a 20 dollar refund, or whatever, PLEASE, I urge you to take a deep breath, give us a call, and be as patient and as cool as possible, and we'll be happy to take care of it. We've never shied away from our responsibilites, and try to step up to the plate as much as possible so long as everyone is playing fair. Call and yelling at us over a lug nut, may get you no where, as our stress levels are already through the roof, and I'm not going to lie, call and yelling at us over a lug nut may get you nowhere as we'll probably hang up the phone, vent at each other here internally, and pick up one of the 3 calls we have on hold, and forget to send it out.
Hey, better that I'm honest right? It's getting increasingly hard to stay ahead in this market, with the profit margins we unfortunatley have been cornered into. Because of this, we're again, re-inventing ourselves, pushing our own wheels, and products that yield profit enough to justify the effort to sell (read: profitable) and by selling less of a broad spectrum of brands, and sticking to MSRP where manufacturers demand doing so by all their vendors (even Summit), we hope that in 2012 forward, we'll be less rushed, making more money, and can get back to sweating each and every detail.
The crew at Driverz Inc:
Jon, Les, & Justin