Re: Chevy service dept really pissed me off!!
Not all dealerships are bad. But...here is a similar story.
Took previous pickup in about 6 years ago for an oil change and tire rotate. Truck had about 50,000 miles on it. I had bought it new at the dealership and that is where I always had it serviced. Service Rep (not a vehicle sales rep) says "You need new rear brakes. Pads and rotors are shot. We can have it done in about an hour and it will be $450." Well I had a long trip planned the week after this, so I thought I better get them fixed. I asked to have the od removed parts returned to me.
When it was finished, I looked at the bill. They also charged me for "parts disposal". I asked what that was about and they said that was "to dispose of your old parts". I said "well I had asked for those old parts back". Well turns out those parts were out back in a pile with other junk. They said if I wanted them I would have to go get them. I said no thanks, paid the bill and have never gone back to that dealership.
My driving habits are such that I get great life out of brakes. When I sold that truck last year (with 145,000 miles) I had it inspected by my regular mechanic. He said the original front brakes and rotors were in very good condition and probably had at least another 50,000 miles of life left on them. Rears were fine too.
Always ask for your old parts back. That way you can actually look at them to see if they are bad, and you won't have to pay to "dispose" of them.
68 Camaro SS 396 - 468 BBC now, M21, 12 bolt 3.73 coded housing but w/ 3.31 gears.
Looking for 68 Camaro with body number NOR 181016
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Last edited by bcm66; Apr 26th, 11 at 11:57 AM.