Never received a prize & communication an issue. - Team Camaro Tech
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post #1 of 44 (permalink) Old Dec 3rd, 17, 05:10 PM Thread Starter
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Chick
 
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Never received a prize & communication an issue.

Need some assistance from another site administrator I guess. This is what happened!
Back in early June I received this message from Brian.
“Chick As first runner-up you have a prize choice from CoverCraft.com from the two items listed below. Let me know which you want along with full name, shipping address, email and phone and we will get the item of your choice out to you.
Thank you for entering the Ride Of The Month! Congratulations.
Brian”

A couple months later I sent this PM to Brian, “Hello Brian, back early June I sent a message about what to receive and address and never heard or received anything back.
Just a little confused,
Chick”
Brian wrote back “I'll check with my prize contact on Monday for you.”

Now go forward to early Nov. and I contact Brian again with “Brian, you never followed up on this after I sent a PM stating I never received the prize. Please see you were going to check with the prize contact.”

His answer after I waiting a few months to send the never followed up was, “Hello,
Sorry still waiting for confirmation that the notifications are going to the right current person. I'll try calling the head guy on Monday if I have no reply over the weekend from marketing.
Brian”
I responded back with “Oh, you been waiting for confirmation since July "that the notifications are going to the right current person." I'm not upset but bottom line you did not follow up on this!”

Brian has not responded back so guess I will not receive what I was told I would.
It’s not the issue with not receiving the price but the lack of follow-up.
Hopefully others have not had the same experience and possibly helping to improve communication I future.
thanks and happy holidays,
Chick

Chick
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post #2 of 44 (permalink) Old Dec 3rd, 17, 06:10 PM
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Bill
 
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Re: Never received a prize & communication an issue.

That doesn't say good things about Covercraft's customer service.
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post #3 of 44 (permalink) Old Dec 4th, 17, 04:24 AM
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Re: Never received a prize & communication an issue.

same here-runner up awhile back. Cant remember the month now but did what they asked and all I ended up with is spam in my my email all the time LOL

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post #4 of 44 (permalink) Old Dec 4th, 17, 04:37 AM
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Re: Never received a prize & communication an issue.

Hey at least you guys got were contacted - I never heard anything from like March or April lol, but maybe my runner up doesn't count because it was the "winter project" of the month. I would have forfeited my prize anyway as I wouldn't have used either choice in all honesty.

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post #5 of 44 (permalink) Old Dec 4th, 17, 05:26 AM
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Re: Never received a prize & communication an issue.

When I won in July I had to email and ask about my prize. I did end up getting it after about a couple weeks. I think I may have had to send 2 emails.

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post #6 of 44 (permalink) Old Dec 4th, 17, 05:39 AM
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Re: Never received a prize & communication an issue.

Has the issue been just the Covercraft runner up prizes or the ROTM winner prize?

Did you pm your contact and shipping info to Brian?
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post #7 of 44 (permalink) Old Dec 4th, 17, 10:22 AM
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Re: Never received a prize & communication an issue.

Quote:
Originally Posted by pittpens24 View Post
Hey at least you guys got were contacted - I never heard anything from like March or April lol, but maybe my runner up doesn't count because it was the "winter project" of the month. I would have forfeited my prize anyway as I wouldn't have used either choice in all honesty.
LOL, I left that part out-I had to do the contacting as well Greg! Still nada.

Vega$-I gave all my info-cant speak for Chick and Greg. After bugging Brian and trying to get it done I didn't think it was worth the hassle.

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post #8 of 44 (permalink) Old Dec 4th, 17, 10:45 AM
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Re: Never received a prize & communication an issue.

Ok.

I'll see what I can do.
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post #9 of 44 (permalink) Old Dec 4th, 17, 11:02 AM
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Greg
 
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Re: Never received a prize & communication an issue.

I did not pm anyone. I didn't know I had to - I thought someone would contact me from carcraft or TC eventually. Like I said I will forfeit my prize to next months runner up so that they get both things without having to choose if I can do that?

'68 Camaro with RS conversion
Moser 9" with 4:11
Martz Chassis 4-link and Front Sub-frame
Tremec T-56 Magnum 6 speed
572 BB - CM Engines
Wilwood 6 piston front and 4 piston rear disc
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post #10 of 44 (permalink) Old Dec 4th, 17, 12:19 PM
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Mike
 
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Re: Never received a prize & communication an issue.

Its probably CoverCraft... I was a runner-up winner this past summer and I had thanked Brian and asked him if rather than a dash pad cover I could put the value of the prize towards a set of front seat covers bc my car is already garaged 24/7/365 and I do have a full cover. I told Brian I'd gladly pay the difference, he told me he contacted CC but I never heard anything further.

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post #11 of 44 (permalink) Old Dec 4th, 17, 01:17 PM
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Re: Never received a prize & communication an issue.

Please keep us posted about this situation, how is the communication with them now? is CoverCraft going to be sending your prize?

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post #12 of 44 (permalink) Old Dec 4th, 17, 01:53 PM
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Re: Never received a prize & communication an issue.

I reached out to Covercraft with PM and asked for their help to resolve this and gave them my # to call if needed.

I’ll keep every body posted on this thread

Last edited by Vega$69; Dec 4th, 17 at 02:03 PM.
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post #13 of 44 (permalink) Old Dec 4th, 17, 04:01 PM
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Garth
 
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Re: Never received a prize & communication an issue.

Same situation here too. I sent Brian everything. It seemed he was not getting anything back from Covercraft. I never go any info from Covercraft.

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post #14 of 44 (permalink) Old Dec 4th, 17, 05:19 PM
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Re: Never received a prize & communication an issue.

Ok. Everybody that did not receive their prizes send me a pm with whether or not you were 1st or runner up.
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post #15 of 44 (permalink) Old Dec 5th, 17, 02:47 AM
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Re: Never received a prize & communication an issue.

Hello - Covercrafts marketing team has never responded to any emails or PM's on prize winners so I never really know who or what is on the marketing on the other end. In recent months I called the main number listed for them and left a message, got no response, but there there was a few new ads posted by them here so I assumed they got on line and cleaned out the in box of waiting messages, and I'm not sure what happens to the box if it is full, but I assume we would get a reject notice.

I have triggered the November winner and copied them on the notice, and have pulled the archives of June and resent that as well. I will look at the others sent and see if they wake up, or if they can give us a dedicated contact . I will advise.

Brian


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