Vendor bashing or information needed?
Al, I am very dissapointed that you deleted my previous message because you considered it vendor bashing. I tend to disagree with your call. I didn't go off ranting and raving about how bad their company is without a point. I was merely informing and trying to let other members and site visitors know of my experience with this particular vendor. I explained how bad they screwed up my order, made false promises, and have made a very poor attempt at correcting the situation. And yes, I did name the company and individuals within it that I had dealt with. How else would people wknow who I was dealing with and wether or not is in their best interest to avoid dealing with them.
Maybe we are missing another forum where members can discuss issues of this nature. If I deal with a certain company and have a wonderful experience with their customer service and or product, I would like to let everyone know. The same goes with a bad customer service experience or a bad product. Why is one allowed and not the other? Yes, i would like to sway people towards or away from a product or company based on my experience. After all, isn't this part of making an informed decision? If I had a bad experience I don't want my friends or family to go through the same situation. I will let them know, I believe that is part of my responsibility as a friend or family. Doesn't this help improve a company's customer service and or their products? In my dealings with this particular company I informed them that I was a member of this internet site and several others and that other members are interested in knowing how good a product is and my experience in dealing with them. I guess i was burned again, by deleting my message it is clear that you are not interested in knowing. What about the rest of the site members? I believe that we all want to keep each other informed, why else would people be looking, asking and giving iput here. I compare my posting with the post alerting about certain individuals defrauding members. Is it not to make other members aware and to try keep them from this type of situation from happening to them?
If another member has a bad experience with a product or bad customer service I certainly would like to know. I may still opt to purchase from that particular company, as it may have been just one bad part, product or a person with bad customer skills. If it wasn't then I would let the others know and concur with the first posting. It is certainly not always about getting the lowest price, I like to have a good feeling about products I buy and a good feeling about dealing with good customer service oriented people. We are all going to make our own decisions, no matter what other people tell us, but as I stated before is still good to be informed. Why step in the same puddle of water when someone else that has been there can show you the way around it.
Last edited by st69camaro; Sep 28th, 06 at 05:16 PM.
Reason: transposed words