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Old Jun 11th, 14, 03:39 PM   #1 (permalink)
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How liable are shop repairs?

2010 Camaro - My son took his all new TruTrac diff into a shop to have them set it up after not being happy with the current setup on it being done. It would clunk between shifts just driving it normally. New shop said the backlash was set wrong and the pinion was too tight. Re-installed it yesterday only to have it eat itself up in 800ft from our driveway doing 15mph. Drained oil and bearings and metal came out. This is a very expensive unit with all top notch parts. Want to get a few opinions on how liable they are to repair all damaged parts.

Thanks
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Old Jun 11th, 14, 03:55 PM   #2 (permalink)
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Re: How liable are shop repairs?

Quote:
Originally Posted by madmax87 View Post
2010 Camaro - My son took his all new TruTrac diff into a shop to have them set it up after not being happy with the current setup on it being done. It would clunk between shifts just driving it normally. New shop said the backlash was set wrong and the pinion was too tight. Re-installed it yesterday only to have it eat itself up in 800ft from our driveway doing 15mph. Drained oil and bearings and metal came out. This is a very expensive unit with all top notch parts. Want to get a few opinions on how liable they are to repair all damaged parts.

Thanks
Did you call the shop? That's the 1st step.

How long ago was the new shop work completed?

If they messed it up they have to fix it. Will they say it was messed up already and what they did not cause the issue? Maybe
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Old Jun 11th, 14, 03:59 PM   #3 (permalink)
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Re: How liable are shop repairs?

We took it to them Monday morning and they completed the work by Monday night. We installed it Tuesday. The inspected it and said it looked good. It was very drivable before we took it in, just noticed the clunking sound between shifts. It was never raced because there was no confidence it was correct and this shop came recommended.

We called today but the mechanic that did the work wasn't there.
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Old Jun 11th, 14, 04:12 PM   #4 (permalink)
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Re: How liable are shop repairs?

Quote:
Originally Posted by madmax87 View Post
We took it to them Monday morning and they completed the work by Monday night. We installed it Tuesday. The inspected it and said it looked good. It was very drivable before we took it in, just noticed the clunking sound between shifts. It was never raced because there was no confidence it was correct and this shop came recommended.

We called today but the mechanic that did the work wasn't there.
Is it a shop that only does drive lines or a full service shop?
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Old Jun 11th, 14, 04:36 PM   #5 (permalink)
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Re: How liable are shop repairs?

Take a look at the invoice. It may have some type of statement regarding warranty/liability. The business would be liable, not the mechanic.
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Old Jun 11th, 14, 05:30 PM   #6 (permalink)
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Re: How liable are shop repairs?

It is a driveline specialist shop. The mechanic that did the work is the owners brother. We are not holding the mechanic responsible, just needed to talk to him about what could have happened.
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Old Jun 11th, 14, 06:11 PM   #7 (permalink)
 
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Re: How liable are shop repairs?

Hi everyone, its my car we are talking about. The receipt that I got shows no disclaimer of warranty work. We are just baffled as to why this diff is so hard to build correctly. It has been built 3 times, by 2 shops. Im really not interested in giving them a second chance as I let everyone talk me into giving the other shop and second chance and that got me no where, and ended up costing me $100. Will end up just buying a new diff from GM, but just wondering if it was possible they could help with the bill. No special anything, just a new diff. This one will go in the trash.
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Old Jun 11th, 14, 07:54 PM   #8 (permalink)
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Re: How liable are shop repairs?

You need to be talking with the shop that worked on it! They need to assess the damage to find out if the problem was caused by an error in their assembly or by failed parts. If it's an honest shop they will back their work or they will show you what failed. I'm inclined to believe it was probably a parts failure... If so chances are if you spring for the new parts the shop will cut you a deal on the redo labor.
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Old Jun 11th, 14, 08:49 PM   #9 (permalink)
 
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Re: How liable are shop repairs?

I dont see how it could be a component failure when it only had 500ft on the build before it gave out. Lol! For as much metal as he pulled out of just the drain plug, its pretty obvious they didnt put it together right. Im not putting another dime into this diff. I know the ring gear is shot since the pinion was spinning and the gear wasnt. Its either just buy another stock diff, or upgrade to the ZL1 system.
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Old Jun 11th, 14, 10:08 PM   #10 (permalink)
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Re: How liable are shop repairs?

Why bring it to the forum if you are not open to talking about it? If you don't believe new parts can't fail right off the line you haven't been around the block yet!
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Old Jun 11th, 14, 11:48 PM   #11 (permalink)
 
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Re: How liable are shop repairs?

Ive had my fair share of failures, thanks. We didnt bring it here to explore options of what to do next, we are just looking to see how liability works with shops and to get insight from people that have had issues. Components can fail, sure. But its REALLY hard to try and accept that an upgraded part can fail doing 15mph, 800ft from where it was installed. Every bearing, race, and seal was upgraded to Lingenfelter parts. Nothing was skimped on. Considering it ran decent for 6 months, I have to chalk it up to workmanship being such and early failure. I told him to replace anything that was damaged. He said all was good. Im too monetarily deep to keep this thing alive. I literally have slightly under $2700 tied into just the pumpkin. Plus another $1100 for axles and $900 for a driveshaft. I could have put a 9" in for that much money. If he wants to save what he can and replace the rest, we'll talk. But hes not, so Im going back to stock.
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Old Jun 12th, 14, 03:43 AM   #12 (permalink)
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Re: How liable are shop repairs?

Doesn't make sense that it would eat itself up doing 15mph. (and only get 800ft)
In my opinion, it is one, or a combination of, four things;
1. The mechanic had no idea what he was doing.
2. There was pre-existing component damage and the mechanic didnt/couldn't see it. ( you did say it was clunking before)
3. There was something done wrong at install.
4. That 800ft was with the gas pedal to the floor.

That last one is not meant to be a dig, but that is probably what the garage will claim happened. I believe you are in for a tough fight.
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Old Jun 12th, 14, 05:29 AM   #13 (permalink)
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Re: How liable are shop repairs?

"Built 3 times by 2 shops"

How much power are you putting down?

Were the "builds" to fix or upgrade?
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Old Jun 12th, 14, 06:36 AM   #14 (permalink)
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Re: How liable are shop repairs?

Hey guys. appreciate the feedback.
Here's a little history. The car has not been raced. I was in the car when it happened and he was doing 15mph and just going into 2nd gear and then it let loose.
1st shop did the complete upgrade to a Trutrac system, like he said, only quality parts were used. The clunking was felt between shifting. Almost like bad universals on a driveshaft. 2 different drive shafts were tried. Took it back and they said that was normal. Did the 500 mile break in but still didn't get any better.
Didn't have any confidence in the setup, so took it to another reputable shop for their opinion and to setup if they found anything wrong. They said the backlash was too big and the pinion was too tight. Made adjustments and that's when things went bad to worse.
Car is running about 450hp to the wheels so nothing big and bad. The build was done for the upgrade. Wanted to use the launch but didn't want to do it with stock parts.
Well pull it again and see what they say. Hopefully stand behind their work.
This is what came out of the drain plug. Haven't opened it yet.
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Old Jun 12th, 14, 06:52 AM   #15 (permalink)
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Re: How liable are shop repairs?

Quote:
Originally Posted by madmax87 View Post
Hey guys. appreciate the feedback.
Here's a little history. The car has not been raced. I was in the car when it happened and he was doing 15mph and just going into 2nd gear and then it let loose.
1st shop did the complete upgrade to a Trutrac system, like he said, only quality parts were used. The clunking was felt between shifting. Almost like bad universals on a driveshaft. 2 different drive shafts were tried. Took it back and they said that was normal. Did the 500 mile break in but still didn't get any better.
Didn't have any confidence in the setup, so took it to another reputable shop for their opinion and to setup if they found anything wrong. They said the backlash was too big and the pinion was too tight. Made adjustments and that's when things went bad to worse.
Car is running about 450hp to the wheels so nothing big and bad. The build was done for the upgrade. Wanted to use the launch but didn't want to do it with stock parts.
Well pull it again and see what they say. Hopefully stand behind their work.
So to Clarify. It was built one time by one shop and then the backlash was adjusted by the 2nd shop. The impression was that it had been built 3 times by 2 shops.

This issue you face is the 2nd shop did not build it and will say the 1st shop messed it up and the 1st shop will say the 2nd shop messed it up.

In retrospect it probably would have been better to have the 1st shop deal with it. By taking it to the second shop you let them off the hook.

If the 2nd shop was directed to fix the clunk and they adjusted backlash and nothing else then they have no liability for anything the 1st shop did or didn't do. So unless the issue was caused by improper backlash adj. the 2nd shop is also off the hook.
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