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Discussion Starter · #1 ·
While not wanting to "bash" any specific rental company :yes: , I want to alert fellow TC members to an obvious ploy to make a dollar. My partner and I went to Dallas TX last Sat. on business. We rented a car from a BUDGET care rental type place. As always, I denied all insurance and refuel offerings due to the excessive costs. At the end of the day, the car was refueled and returned. The car was checked in by an employee who made it a point to verify the full tank of gas and I received my receipt. All went well. This past Friday, I got a letter from this BUDGET type car rental place stating I failed to refuel the car and they are charging my CC $64.01 for 9.7 gallons of fuel :mad: . Now, this AM, I contact the car rental type place customer service and in speaking with them, they requested a copy of my gas receipt. Since it was a business trip, I retained all receipts for reimbursement and I faxed them a copy of the receipt. I am waiting for a reply.
Not wanting to rest on my laurals, I did an internet search on car rental complaints and I found that many deal with this same issue but vary amongst rental agencies. So, it is not just the BUDGET type car rental place I used, many are into this type of action. We all rent cars on occasion, but how many refuel them and OBTAIN A RECEIPT for the gas? It appears when a rentor falls prey to this rental action, he has no recourse without a receipt to show he did refuel the car. The best he can haggle for is 50% off.
So, I have not heard from the customer service as of yet. If the total amount of this refuel charge (including any taxes and fees) is not credited back to my CC, I still have my receipt and "Mikey" who pumped the gas and I can contest at the CC level:thumbsup: . So let this be a warning to all TC members, should you rent a car and refuel it, GET A RECEIPT FOR THE GAS :eek: and keep it just in case. Without one, it's your word against theirs and you will lose. :sad: :rolleyes:
 

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Had the same thing happen to me on my trip to Colorado Springs, I use one of those low DOLLAR places also. I sent them the reciept and they still tried to deny the claim but the time on the reciept for the fuel purchase was just 10 minutes prior to me checking the car in. Took 2 weeks to get it reimbursed but I did. They tried to stick me for $52.00.
 

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Also be aware that many of the companies (a lot of the different names are owned by the same company 'Cedient'(spl ?) ) also but a $6.oo charge on your bill at the check in line, even if you filled the tank, if the mileage is below a certain amount (@75 miles for most).
So, for example ;), you drove 66 miles and filled the tank just a block or so from the check-in and the guage said 'full' - they still but the charge on the bill and you have to go "inside" to have it taken off :mad:

It's happened to me twice now and I have taken to telling "Ted" to leave it off - or he and I are going round and round this time ;)
 

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I am so sick of dealing with any company lately. What happened to the "We appreciate that you're our customer" and "out all the companies you could have chosen, thank you for choosing ours" attitude??? Instead it seems like every one is out to pork you. Maybe I'm just having a bad day, but I'm losing faith in evrything I was ever taught. Whether it's buying a classic, buying gas or oil, or anything else, it just seems like the attutude nowadays is how much can I screw this guy. :noway: I better shut up or this will have to get moved to "off topic"
 

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Had a rental co. in SF try to come back at me after the fact for $2K in body repair. I refered them to my atty and never heard anything beyond that.
 

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Usually on a rental contract they will give you a copy of how the car is returned (ie.. no additional damage, where the gas gauge is reading, etc..) I used to travel for business quite a bit and have rented my share of cars and I always got a copy of the returned car contract. I'm sure this tactic is somewhat new and probably works more than we'd like to think. Most people wouldn't keep the receipt. I bet if you called your credit card company they would reverse the charges.

I had a similar issue with FEDEX they claimed I never paid to ship a package. I don't know about you but, I have never been able to just drop off a package and get it shipped without paying (I don't have an account). Lucky for me I still had the shipping info and receipt. They even tried to send me to collections. After several phone calls and trying to talk some sense into the knuckleheads, I sent them a bill for my time, expenses and gas to send them proof that I had already paid. I never got hassled again.

Customer service has gone downhill in a big way over the last several years. I was a Customer Service Specialist for many years and some of the things I see today would have gotten me fired. Companies are all about making money at any cost, many will rip you off knowingly and claim it's up to the customer to know better, IT'S WRONG!!
 

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Guys, use Priceline.com to rent the car next time, its much cheaper than corporate rates (30% cheaper) and they bill PriceLine. They don't even get a copy of your credit card information so even when you pickup the vehicle, they have no way to charge you these fees.
 

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I rent a lot of cars. I try to use only one or two companies as the gas and the damage responsibilities vary all over the place. Easiest rental places are National and Hertz. Not always least expensive though.
If you can pre-pay for gas I recommend this. Even if I don't use the full tank it is a done deal and I don't have to look for a gas station in an unfamiliar place. It is cheaper to buy the tank up front than pay for a partial tank later on your bill.
National lets you pick your car. This works out OK for me. National also has Garmin portable navigation systems, most of the other companies have them mounted in the cars so you may not get a navigation system when you need it.
The cut-rate rental places are nothing but a hassle. The pre-drive inspection, the post return surprise bill and usually not great cars. With these guys some of the cars have existing damage. Even if you document damage and it is noted when you leave, it gets written in again when you return. This includes door dings and windshield chips. I've been billed for door dings and windshield chips I did not do.
 

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This past Friday, I got a letter from this BUDGET type car rental place stating I failed to refuel the car and they are charging my CC $64.01 for 9.7 gallons of fuel :mad:

$64.01 / 9.7 = $6.60 per gallon. Where would they buy gas at $6.60 a gallon?? Is there some sort of super duper ultra premium grade I don't know about?

I'm glad you posted this because I might have to rent a car in about a month.
 

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I used to rent a lot of cars for work and when I returned the car I always got a receipt type document which indicated what the fuel level was. Never had a subsequent charge but I would think a document from the rental company stating that I dropped it off witha full tank and what the millage was would be good enough.
 

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I had a problem with Hertz over charging my wife and I, for an extra day because they said that we didn't return the car on time. We were told that it had to be back at 12:00 noon the next day. We returned the car at 11:00 the following day and was charged for an additional day.

I didn't know it at the time that we were being overcharged, until my wife told me what had happened because, she took care of the paperwork while I was waiting outside in a U-haul to pick her up.

I told her to go back and tell them that the car was not late and in fact an hour early. She went back waited in line and then came back to the truck and told me that they now only charge us for half a day!

I asked her what had happened. She told me that they wouldn't budge and would not refund the full amount. She also told me that they were so busy, that she did not want to wait in line again.

I told my wife that I would have stood there at the desk, until they refunded the full amount. I was steaming at this point and if I was able to park the truck.... I would have taken care of this and demanded a refund.

Even though it was a $30.00 overcharge, it's the principle of doing everything right on our part and then getting overcharged for it in the end. I will never rent another car from Hertz again! :angry:
 

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Thanks for the heads up! I'm in Dallas right now with a rental car that I have to return Saturday. You probably just saved me alot of headache. I'll be sure to get an inspection reciept form these guys and make sure I emphasize the full tank. Already keep the gas reciepts since the Gov't pays for it.
 

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Don't forget, if they are charging credit card, that is credit card fraud, and your credt card company should be involved. The credit card companies take this stuff seriously, and can be a big help.
 

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Discussion Starter · #16 ·
So far, no response from the BUDGET type car rental place. My rental reciept shows the car returned at 16:53 hours while the gas receipt shows 4:00.53. So, after spending time at the Dallas County Jail waiting on the "carry-out" order then driving from there to DFW airport, The timing is correct. Lets see, They said I drove 108 miles that day, I filled the car, drove back to DFW, and they said it was down 9.7 gallons. That's alot of gass for a 53 minute trip, most of it waiting.
Vintage68, many rental places will charge a gas cost (reasonable) like 6.00 IF the car is returned with less than XX miles on it. They will fill the tank for this 6.00 if needed. In my case, they made me aware of this charge at the beginning and since I exceeded the 75 mile limit, I filled the tank and at check-in, the old Asian dude removed the gas charge. He is the one who checked for a full tank. One thing brought to my attention is the "quick" check-in. The Asian dude did it on a handheld electronic "do-hickey" and handed me my receipt. All looked good. I guess in hindsight, I should have gone in and gotten an copy of the "check-in" contract. Oh well, this should make for an interesting week. If the BUDGET type car rental place does not remove the gas charge + fees + tax from my CC charge, my next move is to contest the charge with my CC company. If I have to go this route, I will not only contest the gas charge and related fees, but the entire charge. If I have to invest anymore of my time on this, I will demand a "freebie" as compensation. I am a reasonable person.....to a point.
And the story continues............
 

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Sorry Chris. I didn't know myself that I was going until the previous Friday at about 3:30 pm. My partner and I were in at 9:30 and out at 7:00. Had I had more time, I would have arranged a meet and greet.
NP bud, maybe next time :thumbsup:
 

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Yeah, sorry chris. I'm still here, but my HP training takes up most of the day. It's in Richardson, not to familiar with this side of Dallas.
 
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