I’m going to guess they don’t have all the parts.
It hasn't shipped. They claim they have one guy that takes care of freight shipments. That's why it hasn't shipped.This is from their site. They use FedEx and my experience with FedEx lately has been strange. Have you called Heartbeat and ask what the problem is? Did you use the tracking number that is usually on the order shipping confirmation?
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You are probably right. If they don't ship next week, I'll have them refund the charges.I’m going to guess they don’t have all the parts.
I would do it tomorrow. They obviously don’t care enough to update you if you call.You are probably right. If they don't ship next week, I'll have them refund the charges.
You should NEVER have to chase down your parts.I called them this morning also, and they have 2 of the three items I am waiting on, and will ship them asap.
Waiting on my front seat foams (USA)... bummer.
Like I posted above, I have zero problem dealing with HBC. Just have to understand they aint Amazon, these are special items, we are the 1% buying them.
You should NEVER have to chase down your partsThey got back to me this morning. Parts will ship today. Because they are using an alternate shipper (Estes), there were delays. If it got shipped FedEx it would have cost more.
This is the story of my life.You should NEVER have to chase down your parts
Ummmm yea....I'll wait for the update..I was told a standard fender was on backorder, so they can send me an RS fender, and the only thing I have to do is bend one bracket out of the way. Wrong. Now they are telling me to buy a bracket and then pay someone to weld it on. Problem is, the bracket is to convert a standard fender to RS. I don't have an RS. Plus, it's not my mistake. I'll have the credit card charges reversed tomorrow with emails and photos, so there is no way they are getting out of this.