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Discussion Starter #1
I called Power Steering Services (Powersteering.com) yesterday to ask some questions about them rebuilding the power steering pump and steering box from my '68.

I have read many good reports about this company and it's founder Chip Woyner. The person I talked to yesterday though was Marty and he told me that he bought the business last summer. Chip posted on his Facebook page that the business was sold and he is now retired.

All the comments I have read about Powersteering.com predate the change in ownership.

I was wondering if anyone has used the company after the ownership change and can attest the quality is still the same.

Marty seemed very knowledgeable, was very helpful, and was pleasant to talk to.

Thanks.....Dave
 

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Seriously? Marty was probably the second in command and bought it. Why would he change anything? Its not hard to rebuild a box or pump, every town has a guy or company that does it. The timidness of the users on this site never ceases to amaze.
 

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I read the original posting as someone that is being careful using a company that has no reviews since an ownership change. Nothing wrong with being careful. If the OP uses the service he is asking about hopefully he leaves a comment about it to help others. That is why these forums are so great.

Scott
 

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Discussion Starter #4 (Edited)
Onefiness........Yes, seriously !!!!!

Do you know that Marty was second in command or is that an assumption?

Changes in management or ownership can result in inferior quality. Ever heard of pre-1964 and post-1964 Winchester rifles? Or what AMF ownership did to Harley Davidson?

I am looking for the 12.7 ratio conversion on my steering box. I don't know my way around the insides of a steering box so I need someone else's help. You'll have to excuse me for not knowing there is someone in every town who can do this.

This forum exists for people to get help and advice. I'm not sure why you felt the need to chime in with something that was neither helpful or constructive.

Dave
 

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I read the original posting as someone that is being careful using a company that has no reviews since an ownership change. Nothing wrong with being careful. If the OP uses the service he is asking about hopefully he leaves a comment about it to help others. That is why these forums are so great.

Scott
Did you go to the website? There's a review written in Jan '17.
 

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Onefiness........Yes, seriously !!!!!

Do you know that Marty was second in command or is that an assumption?

Changes in management or ownership can result in inferior quality. Ever heard of pre-1964 and post-1964 Winchester rifles? Or what AMF ownership did to Harley Davidson?

I am looking for the 12.7 ratio conversion on my steering box. I don't know my way around the insides of a steering box so I need someone else's help. You'll have to excuse me for not knowing there is someone in every town who can do this.

This forum exists for people to get help and advice. I'm not sure why you felt the need to chime in with something that was neither helpful or constructive.

Dave
No, but why do you have to be assume the shop went bad after the original owner retired? Why do you have to be like everybody on this site that thinks 99.99% of shops are out to rip them off when 99.99% of shops are out there doing a bad job. You talked to Marty, you took up his valuable time. Now give Marty your valuable (to him) business and report back your experience instead of waffling about what to do until you hear from anonymous internet users.
 

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Did you go to the website? There's a review written in Jan '17.
Hmm, a review on the company's website. Reminds me of when I was building my house and asked the contractor if he could provide any references. He smiled and said he could, but why would he provide a reference from a customer that DIDN'T like his service.

The purpose of this site would seem to be for people to get opinions from others who might be a little more than a random stranger on the internet. Flaming someone for posting a reasonable question isn't very helpful and will likely discourage others from asking a question in the future.
 

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Some people seek advice before taking most decisions, others dive on in and are happy to live with the results good or bad. Just because you fall firmly into one camp Chet doesn't mean you should publicly berate someone who is in the other, just have your opinion and move on.
 

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Discussion Starter #10
I had no idea asking a simple question would hit such a nerve.......thanks to those who didn't think my question was out of line.

I've never gotten involved in a pissing contest on the Internet in my life. Not on this site or any other. I avoid them like the plague. So I am just going to say one more thing and end my side of it.

I am not assuming at all that the company "went bad" because of a change in ownership. I do know that changes in ownership or management usually mean some kind of change for better or for worse. New people in charge usually like to put their stamp on things. For all I know the company can be a better company now that it was before. I have no idea. All I wanted to know is if anyone had any experience or any knowledge of the company after the change in ownership. What I am doing here is no different than checking Angie's List before hiring a contractor.

As for taking up the new owners valuable time, answering questions from a potential customer is part of being in business and it should be expected.

Chet, you said to go ahead and give him my business and report back. If I reported back with not so good news, what would you say then, "live and learn?"

I also don't assume that 99.99% of the companies out there are out to rip me off. I have had good experiences with companies and bad ones too. I have had enough bad ones though, that I try to do my homework before spending my hard earned money.

Dave
 

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It's called due diligence, a smart move. Good idea to check out the source of services you're contemplating paying for. I'd check out Lee Power Steering. I think that Tom Lee reopened his business after he'd closed down a few years ago. I had Tom rebuild and upgrade my Saginaw box to 12.7:1 a few years ago and he did a beautiful job. Tom is the master of power steering and he was happy to answer any questions one had and make suggestions for the best solution to your PS issues. Give him a call for a quote. I also read somewhere that after Tom closed his shop some of his employees started Steering Technology Group another source you could check out. Maybe they have combined, I don't know. Just a thought.
 

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Discussion Starter #12
Chris, thanks for the info.....I will check those companies out also.
 

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We've reached a new low.
You got that right. This site has just gone downhill more and more until its unreadable. The guys with the tech knowledge don't bother coming here anymore, wouldn't matter if they did, nobody listens anymore. Nobody reads the stickies, nobody does their own research anymore (uh, what's the best so and so for my car is not doing research).
Wake me up when some car guys actually participate on this site again.
 

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You got that right. This site has just gone downhill more and more until its unreadable. The guys with the tech knowledge don't bother coming here anymore, wouldn't matter if they did, nobody listens anymore. Nobody reads the stickies, nobody does their own research anymore (uh, what's the best so and so for my car is not doing research).
Wake me up when some car guys actually participate on this site again.
Wow. Whatever's going on in your world I hope it gets better. Peace.
 

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This is Marty at PowerSteering.com. I just saw this thread. I'm a mechanical engineer with years of remanufacturing experience in automotive products. As the owner of PowerSteering.com in summer of 2016, Chip (the original owner) provided me with months of training in the product and processes. I recognized however that Chip's processes were typical of a mom & pop type operation, i.e. little documentation, a general lack of process consistency and a shop that needed a lot of organization.

He had basically a two step operation; Teardown/Cleaning & Assembly. I have implemented another work station; Inspection/Bearings Installation. This helps ensure that before a build moves to the assembly step - all components are ready. I have also pictorially documented all processes and reorganized the shop.

My background as a Quality Engineer/Manager and Lean Manufacturing Manager helps ensure - I have no tolerance for anything but high quality products. If anyone has questions, don't hesitate to contact me at powersteering.com. Thanks
 

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This is Marty at PowerSteering.com. I just saw this thread. I'm a mechanical engineer with years of remanufacturing experience in automotive products. As the owner of PowerSteering.com in summer of 2016, Chip (the original owner) provided me with months of training in the product and processes. I recognized however that Chip's processes were typical of a mom & pop type operation, i.e. little documentation, a general lack of process consistency and a shop that needed a lot of organization.

He had basically a two step operation; Teardown/Cleaning & Assembly. I have implemented another work station; Inspection/Bearings Installation. This helps ensure that before a build moves to the assembly step - all components are ready. I have also pictorially documented all processes and reorganized the shop.

My background as a Quality Engineer/Manager and Lean Manufacturing Manager helps ensure - I have no tolerance for anything but high quality products. If anyone has questions, don't hesitate to contact me at powersteering.com. Thanks

Excellent reply Marty. Just checked out your site and like it. Looking forward to future business when the timing is right.


I also agree with the OP. A simple question can save a lot of frustration on a forum like this. No harm in asking.
 
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