IMO The customer service from Gardner Exhaust - NOT SO MUCH.
Eric told me - This is the muffler Gardner is using now. PERIOD.
"The muffler that we were using is not as correct as this new one is now"
We went to a new supplier, and that is all I have - Take it or leave it.
What about the messy crimps? “that is how my supplier is doing them now”
Can I get one of the old ones? – “No we don’t carry those anymore”
How about a discount? “No - absolutely not”
Eric then told me:
"You can return the system, but you lose the freight both ways.
All hardware, bolts, clamps, hangers must be included or we will not refund anything at all. Those items are not sold separately.
No you CANNOT buy everything except the muffler. Gardner is the best system out there - none of the other systems are as correct -
maybe cleaner but not correct.
Heartbeat, DRclassic, Partsplace are not even close to what we make."
Why do the other vendors mufflers have nice beads what about using their supplier? –
“ I don’t know where they get their mufflers from – and I don’t care.”
This is where we stand - no discounts, no partials - you decide - if you are sending it back we must be notified ahead of time.
So guys - Help----
What do I do- eat $200 freight by sending it back. ($100 each way)
Or Install this sloppy can on my show car? and just live with it?
The third option was to wait 3 weeks and see if the next batch is any better.
But I was told not to expect much better.
He did say to me – why such a big deal? “it's only a muffler”.
I thought that was funny considering.
Below is the picture he sent me of an original next to his.
He thought that would convince me – actually made me more skeptical