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Welcome Clossic Industries. I have bought many things from you over the years and have been very happy with the product I have received.
Welcome aboard.:yes:
 

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I bought an OER console from C.I. in 2004 for my '69 coupe. I took it out of the box it,cleaned it up good,and painted it the correct dark blue to match my interior. When I went to assemble it,much to my surprise I discovered that the main storage area lid had a VERY! poor fit to the console body. And the rear ash tray lid's holes were not in the correct location making the lid grind into the console body when attempting to open it,ruining the expensive paint job I had just given it.
When I contacted C.I. about this, I was told that since I had already painted it that I was stuck w/ it. I was not impressed with this type customer service to say the least. I was also told that if I could send them a "picture of the problem" that they would send me $100 back, if they thought it was "that" bad. At that time I did not own a digital camera so I did not take them up on it. I came away from the deal thinking, O.K. we sold you a P.O.S. Chinese console that is all screwed up for $400, we will knock that down to $300 since you called us on it. Great.
Since then I have slotted and shimmed the main lid hinges,correcting that problem. For the ash tray lid I had to close up and re drill those holes to obtain the proper swing. I do have to say that after about 25 hours of work that I should not of had to do to it, the thing looks pretty damn good,and it's pretty hard to tell that it's a OER from China, Thanks Classic.
 

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I have ordered many parts from Classic over the years going back to the 80s (if I remember correctly) and for the few problems I have had with parts quality, they have always bent over backwards to make sure I was happy including one time when I was well over 30 days from receipt.
 

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Not to rub salt in the wound, but I always fit test prior to painting or hammering. When i bought my front fenders at CI I made two trips back down the 405 to the showroom to exchange the ones that had a poor fit. Finally found ones that fit somehwat better than the others.

I dont see the CI VISA advertised in the catalog anymore Jerry. I wonder if they still offer the discount if the card is not expired as i came close to getting that thing years ago when i was spending money like a mad man at CI.
 

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website slow.

i was shopping for camaro parts the other day. price comparing between several vendors. ci's site was so slow it wasn't even worth trying to check prices. ended up ordering from ground up.
i wanted to take advantage of the april discount to.:(
 

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13,705 Posts
I have done lots of business with CI over the years - starting in their original location on Gemini in HB - and have never had any major issues with parts quality.
Lots of items offered by CI , and others, were often just the only replacement available and the quality was what one would expect from a low production limited tooling investment part ...
Demand has increased the selection of parts and often there are choices now with the trade-off of improved quality for increased cost.
This has been a positive development for our needs and CI has been instrumental in the bringing some of these parts to the market :thumbsup:

As an aside to welcoming them - do they really have the access to site to 'edit' their own threads :confused:
 

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It's their forum John... Supporting vendors that have a forum get setup as moderator from the get go...
Learned something new (and somewhat unsettling) - never read the 'Vendor "Un-Bashing" Rules' ... :rolleyes:
Hopefully it applies only to 'their' forum ...
 

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The mods and I don't get involved moderating the sponsors forums. The sponsors allow what they allow. I will step in if something is profain, pornographic, kill story or if the post has nothing to do with the sponsor the forum is named after.

It's in the sponsors interest to address issues posted here and there is a good chance both sides of the story will be told where in the tech forums vendor bashing typically is a one sided rant and the vendor doesn't have a clue what is being said... Nothing has changed in the tech forums.
 

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Not to rub salt in the wound, but I always fit test prior to painting or hammering. When i bought my front fenders at CI I made two trips back down the 405 to the showroom to exchange the ones that had a poor fit. Finally found ones that fit somehwat better than the others.

I dont see the CI VISA advertised in the catalog anymore Jerry. I wonder if they still offer the discount if the card is not expired as i came close to getting that thing years ago when i was spending money like a mad man at CI.
Yea,maybe they can just put a note in the box that say's" Do Not Paint " everything in here fits like crap. That might work.
 

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Thanks for the insight Dennis :yes:

Yea,maybe they can just put a note in the box that say's" Do Not Paint " everything in here fits like crap. That might work.
Hummm - I think they might edit that ... l:)
 

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Welcome, I have not purchased any items from CI (Yet) when I compared prices to another big name co they were cheaper... do you offer discounts for members, or have promos at times?

I am not against paying a little more for my parts but now days every penny counts.

I have a lot of parts to still buy from my 68.
 

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Vendor
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41 Posts
I bought an OER console from C.I. in 2004 for my '69 coupe. I took it out of the box it,cleaned it up good,and painted it the correct dark blue to match my interior. When I went to assemble it,much to my surprise I discovered that the main storage area lid had a VERY! poor fit to the console body. And the rear ash tray lid's holes were not in the correct location making the lid grind into the console body when attempting to open it,ruining the expensive paint job I had just given it.
When I contacted C.I. about this, I was told that since I had already painted it that I was stuck w/ it. I was not impressed with this type customer service to say the least. I was also told that if I could send them a "picture of the problem" that they would send me $100 back, if they thought it was "that" bad. At that time I did not own a digital camera so I did not take them up on it. I came away from the deal thinking, O.K. we sold you a P.O.S. Chinese console that is all screwed up for $400, we will knock that down to $300 since you called us on it. Great.
Since then I have slotted and shimmed the main lid hinges,correcting that problem. For the ash tray lid I had to close up and re drill those holes to obtain the proper swing. I do have to say that after about 25 hours of work that I should not of had to do to it, the thing looks pretty damn good,and it's pretty hard to tell that it's a OER from China, Thanks Classic.
It is important for us to receive feedback from enthusiasts in the field so that we can continue to improve our product offering. Whether it is correcting design and/or fitment issues or identifying products that there is a demand for, but that have not yet been reproduced, this interaction is key. The issue that you have described with this console is a good example of that. Much has changed in the 8 years since you experienced difficulty assembling your console kit. Back then, there were no pre-assembled consoles on the market, console kits had to be assembled by the consumer. Because of the feedback we received from customers over the years, we realized that a pre-assembled console might be a good product to offer for the do-it-yourselfer. Many man-hours went into the development of pre-assembled consoles and now you can buy a console that is pretty much a bolt-on item right of the box. Point is, we take quality and issues with fitment very seriously and care deeply about making certain that the products we offer are the best available in the market.

We are sorry that your experience with our console kit was unsatisfactory. In your particular case, it sounds like the agent offered a compromise, but you chose not to follow through at the time for whatever reason. We understand and empathize, perhaps you were too busy or didn't have a digital camera at the time. Bottom line is, we do not want this to remain a bad experience without resolution. If you will PM the details to us, your account number and any other pertinent information about this transaction, we would be happy to review this issue again and perhaps we can come up with a resolution that you feel is fair. Please let us know if you will allow us the opportunity and thank you for the comment.
 

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Vendor
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41 Posts
Will you guys offer the Classic Industries Visa again ?
I think it was like 15% off my order when I used it.
Hello jr68. Thanks for the inquiry. We do have a new credit card program available that provides a discount off your order when you use it to purchase parts from Classic Industries. One of the more popular features of this card is that you can "Make Your Car a Star!" and have a picture of your car printed right on the card. Otherwise you have your choice of several other predesigned cards as well.

Here is a link to to information about this new program: http://www.classicindustries.com/controller.cfm?type=link&action=creditCardApply
 

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Vendor
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41 Posts
Welcome, I have not purchased any items from CI (Yet) when I compared prices to another big name co they were cheaper... do you offer discounts for members, or have promos at times?

I am not against paying a little more for my parts but now days every penny counts.

I have a lot of parts to still buy from my 68.
Hello thefley,

We do have special offers and promotions that you can sign up for at the following link.

http://www.classicindustries.com/eblast/

We also have a "Price Match Guarantee" that you can use to ensure that you always get the best deal when you shop at Classic Industries!

Thanks for the comment.
 

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Vendor
Joined
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41 Posts
website slow.

i was shopping for camaro parts the other day. price comparing between several vendors. ci's site was so slow it wasn't even worth trying to check prices. ended up ordering from ground up.
i wanted to take advantage of the april discount to.:(
Hello 1SLOW64, Very sorry to hear that you had issues with shopping online. We do our best to resolve any issues with the performance of our website as quickly as possible. We hope you will visit us again in the future. We would also like to mention that we do have a new site in development that will offer many new features. It should be ready soon, so please keep an eye out for it. Best Regards.
 

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Vendor
Joined
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41 Posts
Not to rub salt in the wound, but I always fit test prior to painting or hammering. When i bought my front fenders at CI I made two trips back down the 405 to the showroom to exchange the ones that had a poor fit. Finally found ones that fit somehwat better than the others.

I dont see the CI VISA advertised in the catalog anymore Jerry. I wonder if they still offer the discount if the card is not expired as i came close to getting that thing years ago when i was spending money like a mad man at CI.
We highly recommend making this standard procedure when restoring classic vehicles. We have built a number of cars on popular TV shows like Chop Cut Rebuild for instance and this is standard procedure on our builds to ensure that everything aligns nicely and any modifications are done PRIOR to laying down paint.

As far as the credit card offer, we do have a new credit card program available that provides a discount off your order when you use it to purchase parts from Classic Industries. One of the more popular features of this card is that you can "Make Your Car a Star!" and have a picture of your car printed right on the card. Otherwise you have your choice of several other predesigned cards as well.

Here is a link to to information about this new program: Make Your Car a Star! Classic Industries VISA card

Thanks for the comments.
 
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