[ClassicIndustries1]

Thanks for the insight Dennis :yes:



Hummm - I think they might edit that ... l

Well, we have a sense of humor and can take a joke, so we will not edit that comment.

Instead, we would like to point out that we have built many cars with the parts offered in our catalogs. One of them, you may recognize, and can be seen here: Classic Industries Camotion Camaro

Another one, the 1953 Classic Industries Shop Truck was assembled completely out of parts from our truck catalog aside from the hood which was not available as a reproduction.

And then of course, there is the Classic Industries Sweet Imotion Impala and the InNOVAtion Nova!

In all of these builds we always make sure to test fit all panels PRIOR to painting. In our catalogs, we even have a full page dedicated to explaining how to achieve the best results when installing sheet metal. If you are doing it yourself, we recommend all alignments and/or modifications be made PRIOR to final fit and installation. As you know, there are enthusiasts with all levels of skill and expertise that like to do-it-yourself, so we also state the following:

For Best Results, Hire a Professional to Install the Panels:
Classic Industries recommends that you hire a professional paint and body technician that has the skills, knowledge and experience necessary to install the new panels on your vehicle. A professional body technician will be able to prepare the panels for installation and repair any imperfections.

Thanks for the comments.

 

[Vintage 68]

Well, we have a sense of humor and can take a joke, so we will not edit that comment. ...

Thanks for the comments.

I figured y'all had a sense of humor - after all, you've been putting up with me for just shy of 30 years now :thumbsup:

Hope your sponsorship here gives you a good forum to present new products - and allow for their review - as well as a way to address members questions and needs.
Again, Welcome to Team CAMARO

 

[ClassicIndustries1]

I figured y'all had a sense of humor - after all, you've been putting up with me for just shy of 30 years now :thumbsup:

Hope your sponsorship here gives you a good forum to present new products - and allow for their review - as well as a way to address members questions and needs.
Again, Welcome to Team CAMARO

l Thanks so much. We are sure it will and we appreciate the valuable input from Team Camaro members.

 

[L30 327]

It is important for us to receive feedback from enthusiasts in the field so that we can continue to improve our product offering. Whether it is correcting design and/or fitment issues or identifying products that there is a demand for, but that have not yet been reproduced, this interaction is key. The issue that you have described with this console is a good example of that. Much has changed in the 8 years since you experienced difficulty assembling your console kit. Back then, there were no pre-assembled consoles on the market, console kits had to be assembled by the consumer. Because of the feedback we received from customers over the years, we realized that a pre-assembled console might be a good product to offer for the do-it-yourselfer. Many man-hours went into the development of pre-assembled consoles and now you can buy a console that is pretty much a bolt-on item right of the box. Point is, we take quality and issues with fitment very seriously and care deeply about making certain that the products we offer are the best available in the market.

We are sorry that your experience with our console kit was unsatisfactory. In your particular case, it sounds like the agent offered a compromise, but you chose not to follow through at the time for whatever reason. We understand and empathize, perhaps you were too busy or didn't have a digital camera at the time. Bottom line is, we do not want this to remain a bad experience without resolution. If you will PM the details to us, your account number and any other pertinent information about this transaction, we would be happy to review this issue again and perhaps we can come up with a resolution that you feel is fair. Please let us know if you will allow us the opportunity and thank you for the comment.

I think I may have gotten I bit carried away about the console experience and posted some not so good comments,sorry about that. The console looks and works very nice now,so all is good. I appreciate your kind offer to resolve,but at this time there is really no need for any further action,but thanks anyway.
Now if you could just get OER to do something with those padded A Pillars :sad:, that would be great.:yes:

 

[ClassicIndustries1]

I think I may have gotten I bit carried away about the console experience and posted some not so good comments,sorry about that. The console looks and works very nice now,so all is good. I appreciate your kind offer to resolve,but at this time there is really no need for any further action,but thanks anyway.
Now if you could just get OER to do something with those padded A Pillars :sad:, that would be great.:yes:

Thank you. We do care about quality, fit, originality and all of the things that are important to Team Camaro members. Many of us here are enthusiasts, too and we have classic cars that we have built or are currently working on and we use the parts we offer on our own builds. So, we understand the importance of offering a good product. We have a merchandising group that scours the marketplace for new items and a quality control team that tests anything that we have direct control over as far as manufacturing. That said, we do carry tens of thousands of parts from hundreds of other vendors and it is an enormous task to be aware of every issue that might occur with all of these various parts. So, we do appreciate feedback and we act on it to affect change or correction whenever necessary and possible. Sometimes things are out of our direct control and the most we can do is discontinue selling an item or begin a search for an alternate product or supplier. Please elaborate on which a-pillars you are talking about and exactly what the issues are and we will see what we can do to resolve any issues there may be. Thanks.

 

[L30 327]

The '69 padded pillar post moldings. The ones I ordered were about 1" too short,the mounting holes didn't line up too good,and the whole thing was just kind of like a floppy piece of rubber,nothing like the original.

 

[ClassicIndustries1]

The '69 padded pillar post moldings. The ones I ordered were about 1" too short,the mounting holes didn't line up too good,and the whole thing was just kind of like a floppy piece of rubber,nothing like the original.

Thanks for the comment. We have submitted a ticket to our tech dept. and will have them research this item, test fit, etc. and see what we may be able to do to resolve any issues there may be.

 

[Jeff Clark]

Since restarting my Camaro project I have made a few orders, I recently got one order a part was damaged, I called right when the box was opened and took pics, the person I got gave me the wrong email address I think he may have been new, BUT when I got the correct email address I got a call in just a couple hours saying sorry and a new part is on its way. Im not a real demanding person and like to work within reason and I would say my experience with CI has been nothing but good! Thanks and I will continue my project being supplied by Classic Industries!

 

[ClassicIndustries1]

Since restarting my Camaro project I have made a few orders, I recently got one order a part was damaged, I called right when the box was opened and took pics, the person I got gave me the wrong email address I think he may have been new, BUT when I got the correct email address I got a call in just a couple hours saying sorry and a new part is on its way. Im not a real demanding person and like to work within reason and I would say my experience with CI has been nothing but good! Thanks and I will continue my project being supplied by Classic Industries!

Thank you Mr. Clark. We are pleased to see that you were satisfied with our service. We appreciate your business and look forward to serving you in the future. Good luck with your project.

 

[Ishmael]

I just ordered a bunch of parts from NPD because they seemed to be cheaper as they always have their lowest rates. I asked around for a code and looked on the net but couldn't find one. I buy all my stuff from Classic so its disappointing I couldn't this time.

I also understand why you wouldn't want to give one group a code to always use. If you did that you would have to do it for everyone to be fair. In essence, you would be dropping your prices by 20%. The profit sinks and you may undercut competition to the point that they are no longer in business. That's not good for the consumer.

I did pay less than I would have from you but not 20 per cent which is what I was just offered in my email. I ordered the stuff 2 days ago because I need it by next week. I should have known you guys would do this as you and year one have sales almost every month between you so its my fault not yours and I don't expect a permanent 20%. However, is there any chance the guys on this board could get a group purchase now and again as we all don't always need to order a massive amount of parts like some guys would to get the price brake at I think it was $1000 but I could be wrong. So could we do a group purchase discount or would the sticking point be separate addresses?

 

[67restoproj]

I ordered some parts on the 4th of March. 2 days later I received an email from Classic "March Madness sale 20% off. At the time of order it was not offered or mentioned. I called back to get the discount and was told sorry it was too late to do anything now. The salesman asked for my # and said someone will get back to me.......been a week and still waiting. :boring:

 

[697ibew]

While i love Classic Industries and have ordered items from them multiple times...their website is VERY SLOW. Almost to the point of a complete failure. I've even tried at different times of the day thinking that they may have had a lot of traffic when i was trying to look things up. Nope, makes no difference. Otherwise, top notch!

 

[workng247]

Used to be that Classic was the only game in town. Not so anymore. I used to order exclusively from CI, but now it seems they are not competitive. Even with their discounts, if it will actually apply to what it is you are shopping for, by the time you pay for shipping and handling its too much.

Kudos to them for being a pioneer in the industry and having such an extensive inventory. Thier catalog is second to none and I have often used it as a reference for whats available. But when it comes right down to it, price does matter.

As others have mentioned their website is impossibly slow rendering it almost useless. At least thats been my experience.

 

[triumph675]

Welcome Classic Industries, your awesome!!! :thumbsup:

 

[ClassicIndustries1]

I just ordered a bunch of parts from NPD because they seemed to be cheaper as they always have their lowest rates. I asked around for a code and looked on the net but couldn't find one. I buy all my stuff from Classic so its disappointing I couldn't this time.

I also understand why you wouldn't want to give one group a code to always use. If you did that you would have to do it for everyone to be fair. In essence, you would be dropping your prices by 20%. The profit sinks and you may undercut competition to the point that they are no longer in business. That's not good for the consumer.

I did pay less than I would have from you but not 20 per cent which is what I was just offered in my email. I ordered the stuff 2 days ago because I need it by next week. I should have known you guys would do this as you and year one have sales almost every month between you so its my fault not yours and I don't expect a permanent 20%. However, is there any chance the guys on this board could get a group purchase now and again as we all don't always need to order a massive amount of parts like some guys would to get the price brake at I think it was $1000 but I could be wrong. So could we do a group purchase discount or would the sticking point be separate addresses?

Hi Ishmael,

Thanks for the comment. I think you are referring to our volume discounts program which is designed to reward the customer who consolidates their purchases into one volume purchase instead of placing multiple smaller orders. The philosophy is that it is less costly for the company to take one large order, than it is to fulfill multiple smaller orders. So, the company can pass these savings on to the consumer. Here is how the program works.

Orders of $500 or more, receive a 5% discount.
Orders of $1000 or more receive a 10% discount, plus FREE* ground shipping. *Some restrictions apply, click this link for details.

We understand your interest in discounts for forum members and group buys. We like the idea of implementing a discount for members of our sponsored forums, but currently, there are limitations to what we can do from a technical standpoint. You mentioned the separate addresses being a problem for group purchases and you are correct, this does create a problem for us. At this time, our computer system cannot process an order with multiple shipping addresses. But in addition to that issue, there are also security issues to consider involving the sharing of an account, credit card verification, the handling of returns and crediting back charges for returned merchandise, etc. that makes the proposal much more difficult to implement than one would imagine at first glance. We do appreciate our relationship with the members of this forum, so in the meantime, we invite each one of you to please sign up for our eblast so you are always the first to know when we have a promotion. And if we can be of any further assistance to any of you, please let us know.

Ray Yager - Merchandising Director
Classic Industries

 

[ClassicIndustries1]

Welcome Classic Industries, your awesome!!! :thumbsup:

Thanks, triumph675!! :beers:

 

[ClassicIndustries1]

I ordered some parts on the 4th of March. 2 days later I received an email from Classic "March Madness sale 20% off. At the time of order it was not offered or mentioned. I called back to get the discount and was told sorry it was too late to do anything now. The salesman asked for my # and said someone will get back to me.......been a week and still waiting. :boring:

Hello 67restoproj,

Thanks for the comment. Sorry that the timing was slightly off on our promotion and it did not match up with the date of your purchase. Unfortunately, the agents that take the calls have no way of knowing if you are responding to a promotion unless you mention it to them at the time of the order. Please note that our March Madness Promotion is generally reserved for those that have signed up for our eblast and not everyone that calls in is eligible, so that is why an agent would not mention it during the call. There may also be a variety of other promotions going on at the same time, so an agent is trained to enter a code if the customer provides it. They do not know the codes ahead of time and there may be too many varied promotions going on simultaneously with various expiration dates, offers, etc. for them to keep up with. Additionally, promotions are not retroactive. I believe the March Madness promotion started on the 7th of March if I am not mistaken. That said, we empathize with you and ask that you please PM us here with your details, customer number, order number, etc. so we can look into the issue further. We are sorry that you did not get a call back with an explanation, and we would like to find out what went wrong and make it up to you somehow.

Ray Yager - Merchandising Director
Classic Industries

 

[ClassicIndustries1]

While i love Classic Industries and have ordered items from them multiple times...their website is VERY SLOW. Almost to the point of a complete failure. I've even tried at different times of the day thinking that they may have had a lot of traffic when i was trying to look things up. Nope, makes no difference. Otherwise, top notch!

Hi Jake,

Thanks for the comment about us being top notch. And, thanks for being a valued customer. We want to let you know that we have a new and improved web experience launching very soon that will greatly improve the user experience online. We are sorry for the inconvenience. But, just want you to know that we are in a mode of continuous improvement here and we value everyone's support and feedback. A better web experience is right around the corner.

Ray Yager - Merchandising Director
Classic Industries

 

[ClassicIndustries1]

Used to be that Classic was the only game in town. Not so anymore. I used to order exclusively from CI, but now it seems they are not competitive. Even with their discounts, if it will actually apply to what it is you are shopping for, by the time you pay for shipping and handling its too much.

Kudos to them for being a pioneer in the industry and having such an extensive inventory. Thier catalog is second to none and I have often used it as a reference for whats available. But when it comes right down to it, price does matter.

As others have mentioned their website is impossibly slow rendering it almost useless. At least thats been my experience.

Hi workng247,

Thanks for your past business. We really appreciate it. Your comments are noted. However, we would like to point out that we are on opposite coasts. You are on the Atlantic Coast of Central Florida while we are 2500 miles away on the beaches of Southern California. So, logistically, that does create some challenges in regards to the cost of shipping items coast to coast. But, please note that we do have a Price Match Guarantee, Volume Discounts, and we often run FREE SHIPPING promotions that can dramatically level the playing field. We also offer excellent customer service with a 100% Satisfaction Guarantee, technical support, and we have a HUGE inventory of products on-hand and an amazing selection of parts and accessories! We often keep the rare items, odd colors, slow movers, etc. in stock and ready to ship within 24-48 hours whereas others may dropship, just order it as needed or offer items only on a special order basis. So, when you look at the big picture, we do have a LOT to offer Camaro enthusiasts. We hope you will sign up for eblasts if you haven't done so already and give us another look next time you need to order parts. Thanks a lot for the feedback.

Ray Yager - Merchandising Director
Classic Industries

 

[ClassicIndustries1]

Team Camaro Members! Get up to 20% off* with the extended Classic Industries Spring Sale!

Classic Industries is extending the spring savings! Get your project rolling and save up to 20% off* your order! It's our way of thanking you for being a Team Camaro Forum Member and a loyal Classic Industries customer. Some restrictions apply. Please check www.classicindustries.com for complete details. Hurry, offer ends April 2nd, 2013 at midnight PST. Use code MAD13 when asked during checkout.